A Meta Group (now part of Gartner) study done with around 400 companies’ titled "ERP Competency Multi-Client Study" shows that 76% of the ERP users are sub-standard or failing with respect to their competency in using the ERP software. **
Is this observation surprising? Not really!!!
In this age of webinars and online trainings, why do we expect ERP users to learn how to use the software through class room training? It is obvious that we need to approach ERP training and enterprise application knowledge management differently. Oracle has taken a good step in this direction called the “User Productivity Kit” (UPK) which addresses this fundamental problem from multiple angles.
What is UPK?
“It is a collaborating content development platform for Oracle Suite of enterprise application products that can quickly create customized training and support material.”
In layman’s language it is a tool which helps you build your online user help and training content with multi-language translation capability. From an end user standpoint it provides for environment specific (client) online help and training content which can be used to better understand and use the enterprise application resulting in increased productivity.
The obvious benefits include better usage of the application resulting in increased productivity, better ROI, online training and single source for user training management etc. It is important for us to understand what could be the indirect benefit or the need for such a tool.
- User training on demand with no additional cost. For role changes, employee turnover (especially relevant in a shared services environment) where the training cost and the lack of the same is prohibitive this provides a mechanism to record, evaluate and then help the user in performing his tasks. The 4 modes which this tool supports “See It”, “Try It”, “Know It” and “Do It” helps in achieving the same.
- Reduction in support cost. Almost 50% of the support issues could be attributed to improper understanding of the application and this tool has a direct impact on the same.
- From a compliance perspective too, we are sure that only those users who are trained, tested and approved on the application have appropriate access to the menu options
We could obviously add more…
From an implementation stand point too, it is a tool which is easy to customize and implement and takes weeks and not months to implement.What more it is not a Third party tool and comes with the blessing of Oracle themselves and is supported by them.It is obvious that UPK is a tool which answers a lot of your questions relating to end user training management and helps realize the real ROI for oracle enterprise applications?